General XMetaL Discussion

XMetaL Community Forum General XMetaL Discussion XMetal 5.1 Doesnt start

  • pvallone

    XMetal 5.1 Doesnt start

    Participants 6
    Replies 7
    Last Activity 12 years, 10 months ago

    I am unable to get XMetal 5.1 to start – when I click on the .exe, XMetal shows in my Task Manager Processes but doesnt open.

    This is frustrating because the only work around is to have my IT department reinstall xmetal.

    Please advise.

    Reply

    Su-Laine Yeo

    Reply to: XMetal 5.1 Doesnt start

    The following procedure sometimes works:

    1) Select “xmetal5.1.exe” in the Task Manager.
    2) Click the End Process button.
    3) Try starting XMetaL again.

    If it persists, upgrading to XMetaL 5.5 might solve the problem.

    Reply

    Derek Read

    Reply to: XMetal 5.1 Doesnt start

    pvallone

    Reply to: XMetal 5.1 Doesnt start

    Thanks Derek, you're always helpful. Its unfortunate that a bug like this doesn't have a patch issued especially when the cost of xmetal is very high.

    Reply

    Su-Laine Yeo

    Reply to: XMetal 5.1 Doesnt start

    The main problem that caused XMetaL 5.1 to not start is fixed as of XMetaL 5.5. If you're still on maintenance, upgrading to XMetaL 5.5 is free.

    Reply

    pvallone

    Reply to: XMetal 5.1 Doesnt start

    Hi Su-Laine Yeo,

    No we are not on Maintenance. IMHO, this a programming bug, not an enhancement. Should be for free 🙂

    Reply

    Derek Read

    Reply to: XMetal 5.1 Doesnt start

    Please contact our sales team to see if the contract we have with your company will allow youto obtain the patch for 5.1. We have no problem providing patches to anyone entitled to them (which is why sales encourages clients to purchase maintenance). However, maintenance also entitles you to upgrades as well, which is the recommended action here, as the same fix (and many more) are included in the 5.5 and 5.5 SP1 releases.

    Reply

    pvallone

    Reply to: XMetal 5.1 Doesnt start

    Thanks Derick.

    Reply

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