XMetal 5.0:Printout loses information

[Xahmel]

Some printed XML documents loses text parts.
In the actual sample (see attachment) a graphic element and a word of the following sentence and the last LINK element is missing in the printout. Why? Any Idea? Thanks.

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[Derek Read]

In some cases with some customizations when printing from TagsOn or Normal view, what should be the last line of a document (which may also include element tags) may be cut off when printing using the File > Print menu item.

This is a known issue with a simple workaround:
For the root element of the document in your CSS file, which in this case would appear to be , add some additional whitespace to the bottom, similar to this:

[code]DOCUMENTS {
  display:block;
  margin-bottom: 25px;
}[/code]

Now if the very last portion of a document fails to print it will be some whitespace that you do not care about. The worst case scenario with this workaround is that your printer might occasionally spit out a blank page.

The element failing to print is not an issue we have seen before (some arbitrary element in the middle of a document) and there are no reports from other clients for this. In order to reproduce this second issue and try to help with it (most likely this would end up being logged as a defect) we would need to see your XML document and customization files. Because this is very specific to the printer settings being used please let us know the  exact paper size and other printer settings (margins, orientation, DPI, etc) that you use. We obviously cannot test every printer, but knowing the printer manufacturer and model may also give some clues as to what might trigger this problem. Please also let us know your Windows version, etc (see this page: http://forums.xmetal.com/index.php/topic,384.0.html).

Please submit a standard support case containing the information requested directly with the XMetaL Support team via standard support channels.

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[Xahmel]

Thanks for your fast reply.
I changed the css file as described, but this has no effect.
Only inserting an empty PARA element at the end of the document helps in this matter.
Will it help when I raise up the “margin bottom” value?
In the case of missing parts inside a printed document I contacted
the XMetaL support team.

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[Xahmel]

Hello,
I sent this topic to the support team.
And, I get no answer. Why?
Yesterday I had the same problem with a document,
but this happend not at the end of a page.
It was a short XML document about a half page
long, and the last line was missing in the print out.
Any idea?
Has sombody in the world the same problem?

Reply

[Derek Read]

XMetaL Support records show that a case was submitted on 2009/09/02 but did not contain any more information than was provided on the forum so a response was returned the same day asking for more detail and sample files. Perhaps your email system is blocking their messages.

This issue will be tied directly to the DTD/Schema and the customization being used (CSS, CTM, MCR, XFT and other files). It is best to submit your complete customization and a sample XML document in a reply message to the original email thread you started with XMetaL Support (or start a new case and then reply with your files once you get an auto-response).

Please also let them know the size of paper you are printing to, the resolution of the printer and the margins as this will be an important factor in trying to reproduce your problem as that will influence how the document is printed and what will fit on a single page. If you can provide the printer and model number (and they happen to have one, which is unlikely) they might be able to reproduce the issue exactly. However, is is also possible that even after receiving all of this information and test files that XMetaL Support may not be able to reproduce the issue due to the fact that it may be impossible to recreate your specific configuration without having access to your exact printer model. This is just one of those really tricky things to reproduce.

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