XMetaL 11.0: Unable to activate printing component

[eamick]

We are getting the above message when starting XMetaL 11.0. Does anyone have any ideas?

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[nhu1]

Hi,

Please provide more details.

How do you trigger printing?
Are you print dita document?
Do you use any printing/formatting plugins? e.g. Antenna House.
Did this happen before?
Did this happen to other users?
Could you attach a screenshot of the error message?

Thanks,

Ning Hu

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[eamick]

It happens immediately on starting XMetaL. No one needs to attempt printing to get the message. I’m not sure how to attach a screenshot.

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[nhu1]

Are you using XMetaL Author Enterprise Edition (XMEE)?
Do you have any integrations installed with XMEE?
Have you tried reinstalling XMEE?

Regards,

Ning Hu

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[eamick]

The problem was reported to me by someone else, but I think I can answer this. It’s with Author Essential. I’m not sure what you mean by integrations, but this is happening with the program out of the box. Yes, they’ve reinstalled repeatedly.

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[nhu1]

It seems this message is from Author Enterprise. The following is what I found.

XMEE production versions require a license file for printing using RenderX related plugins.
Every time when XMetaL launches, it writes file
C:\ProgramData\SoftQuad\XMetaL\Shared\renderx\license.xml
When XMetaL terminates – it removes this file.
In case if action cannot be completed – this message appears.

First: reboot system
Second: try manually deleting this file if it exists.
Third: check if access to the folder above is not locked by system or antivirus.

RenderX is not shipped with Author Essential.

Ning

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