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XMetaL Community Forum General XMetaL Discussion XMetaL 11.0: Unable to activate printing component

  • eamick

    XMetaL 11.0: Unable to activate printing component

    Participants 5
    Replies 5
    Last Activity 1 week, 5 days ago

    We are getting the above message when starting XMetaL 11.0. Does anyone have any ideas?

    Reply

    nhu1

    Reply to: XMetaL 11.0: Unable to activate printing component

    Hi,

    Please provide more details.

    How do you trigger printing?
    Are you print dita document?
    Do you use any printing/formatting plugins? e.g. Antenna House.
    Did this happen before?
    Did this happen to other users?
    Could you attach a screenshot of the error message?

    Thanks,

    Ning Hu

    Reply

    eamick

    Reply to: XMetaL 11.0: Unable to activate printing component

    It happens immediately on starting XMetaL. No one needs to attempt printing to get the message. I’m not sure how to attach a screenshot.screenshot of error message

    Reply

    nhu1

    Reply to: XMetaL 11.0: Unable to activate printing component

    Are you using XMetaL Author Enterprise Edition (XMEE)?
    Do you have any integrations installed with XMEE?
    Have you tried reinstalling XMEE?

    Regards,

    Ning Hu

    Reply

    eamick

    Reply to: XMetaL 11.0: Unable to activate printing component

    The problem was reported to me by someone else, but I think I can answer this. It’s with Author Essential. I’m not sure what you mean by integrations, but this is happening with the program out of the box. Yes, they’ve reinstalled repeatedly.

    Reply

    nhu1

    Reply to: XMetaL 11.0: Unable to activate printing component

    It seems this message is from Author Enterprise. The following is what I found.

    XMEE production versions require a license file for printing using RenderX related plugins.
    Every time when XMetaL launches, it writes file
    C:\ProgramData\SoftQuad\XMetaL\Shared\renderx\license.xml
    When XMetaL terminates – it removes this file.
    In case if action cannot be completed – this message appears.

    First: reboot system
    Second: try manually deleting this file if it exists.
    Third: check if access to the folder above is not locked by system or antivirus.

    RenderX is not shipped with Author Essential.

    Ning

    Reply

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