General XMetaL Discussion

XMetaL Community Forum General XMetaL Discussion Trial extenssion login problem

  • Jren

    Trial extenssion login problem

    Participants 4
    Replies 5
    Last Activity 11 years, 6 months ago

    HI Folks,

    My 30 day trial ran without complaint, but my extension license won't work.

    I'm on win 7 and I get the following error when I'm prompted for the key:

    Reply

    Jren

    Reply to: Trial extenssion login problem

    I've called the help desk and the account manger… see what I can find out..

    Reply

    Derek Read

    Reply to: Trial extenssion login problem

    {Looks like messages sent from XMetaL Support are not getting through…possibly a misspelled email address}

    This is what XMetaL Support sent to you (in email) last week:

    Two known issues might cause this. {Note, don't post your key here, that would need to be done through email.}

    1. Sales gave you an invalid key. If you can send me the key I can confirm that. The solution in this case is to obtain a new key from sales. It is possible they sent you a bad key, though not likely.

    2. You have attempted to extend the trial before your existing trial has completed. The software we use for the 30 day trials has a limitation that requires it to first complete the current trial period before you can enter an extension key. If you enter the extension key before the trial is over you will see this (somewhat confusing) message. The solution in this case is to wait for your current trial to expire.

    If the issue is neither of these then we will need to obtain more information about your Windows installation, user permissions, etc. Please let me know if you feel this is the case. I suspect the most likely issue is problem #2.

    Reply

    Jren

    Reply to: Trial extenssion login problem

    Hi Derek,

    My trial ran out in April, so that's not the problem.

    Where can I send the key for you to examine?

    Reply

    Derek Read

    Reply to: Trial extenssion login problem

    Jren

    Reply to: Trial extenssion login problem

    Just to close the loop on this:

    Right-click on the shortcut, select “Run as admni”

    ***face palm***

    Reply

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