DITA Map editor not working correctly

[joe.hopkins]

The GUI for the DITA map is not renderring correctly.  Anyone have any ideas?  See the screenshot, thanks!

[img width=1024 height=739]http://img33.imageshack.us/img33/3928/guiissue.jpg[/img]

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[Su-Laine Yeo]

This is a HTML page that is failing to render in the embedded browser control, so it's probably an installation problem with Internet Explorer, XMetaL Author, or both.

What version of Internet Explorer do you have? XMetaL requires Internet Explorer 6.00.2600.0000 or later to be installed.

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[joe.hopkins]

Thanks for the quick response.

XMetaL was working fine for the user, then all of a sudden this problem started to occur.  I tried reinstalling XMetaL but the problem persists.

Perhaps I will go and “reset” IE7's settings as outlined in this article. http://support.microsoft.com/kb/318378

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[joe.hopkins]

Okay, I tried reseting IE's settings along with reinstalling IE7.  Still have the same problem.

If I right click in the Resource Manager and go to Encoding -> Auto-Select
I get the interface, but its blank with all of the functionality disabled
(The same thing happens if I right click and hit refresh)

[URL=http://img25.imageshack.us/i/guiissue2.jpg/][IMG]http://img25.imageshack.us/img25/8476/guiissue2.th.jpg[/img][/URL]

Is there anything else I can try?

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[Su-Laine Yeo]

A complete uninstall and reinstall of XMetaL might help: http://forums.xmetal.com/index.php/topic,67.0.html

I assume you've ruled out the possibility that the problem is related to content? E.g. have you checked that map files that display properly on other people's machines don't display on this machine?

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[Derek Read]

The fact that changing the encoding changes the behavior (though still not functional) is interesting, but I think it should not have anything to do with the issue. The code in the HTML and JS files that makes up the Map Editor are all encoded in Latin1 (ISO-8859-1, or as Microsoft refers to it: “ANSI”) which is supported no matter what the encoding is set to in IE (as far as I know).

I think the most likely cause for this issue may be that one or more files have become corrupted (various things could cause this, but most likely related to either the OS or hard drive), so repairing or reinstalling is the best option at this point as per Su-Laine's recommendation.

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[joe.hopkins]

Thank you for the advice Derek and Su-Laine.

Unfortunately the issue persists.

I have tried the complete reinstall with no customizations.  As per the content, opening the example DITA map that comes with XMetaL results in the same issue.  I have also tried other DITA maps that work on other machines.

Is there something in the registry that I should check?

Could it be something with IE MIME Types?
http://msdn.microsoft.com/en-us/library/ms775148(VS.85).aspx

Thanks!

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[Derek Read]

I'm really stumped. I think this is going to be virtually impossible to figure out unless we can reproduce the issue. If IE outside of XMetaL is rendering HTML pages properly then it should be doing so within XMetaL as well (so mime settings should not come into play).

Can you open a saved HTML document in IE and have it show up properly there?

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[joe.hopkins]

Aha! If I open C:Program FilesXMetaL 5.5AuthorDITAMAPMANAGERDitaMapManager.html directly in IE7…  The page shows up just like it does in XMetaL; the html is not rendered.

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[joe.hopkins]

Hey guys I figured it out.  For future reference these are the steps to fix the problem…

– Run Regedit

– Go to HKEY_CLASSES_ROOT/.HTML

– Check to see if an entry like this exists:
    Name: Content Type
    Data: text/html

–  If it does not, add it by right clicking  and hitting New->String Value

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[Su-Laine Yeo]

Yay! Thanks for sharing 🙂

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