Could not find any font family matching…

[AndrewinKC]

One of our teammates has an issue where all fonts in the document are replaced with Helvetica. I reviewed the Output log file and found a few lines that referred to transform.fo2xmpf.xep. The log file also contains warnings stating it cannot find a font family matching (TimesNewRoman, Arial, and Inconsolota).

I tried removing and then reinstalling the Inconsolota font. Still got the same issue.

Does anyone have any ideas on what we can do to fix this???

Thanks,

AndrewinKC

Reply

[AndrewinKC]

BTW – we are using XMetaL Author 5.5.

Reply

[Derek Read]

If a font called “Inconsolota” is being suggested that means the DITA OT has already been customized (as it is not mentioned anywhere in the standard DITA files). I'm not sure about the “transform.fo2xmpf.xep” bit, however, the first place I would look is in this file to see if RenderX knows where to find your fonts:

%appdata%SoftQuadXMetaL Sharedrenderxxep.xml

Reply

[AndrewinKC]

Yes, we have customized the print transforms to look like the guides we create using MS-Word (and a custom template).

I'll take a look at the .xep file and compare it to the file on my PC (where everything seems to work fine).

Thanks!

Reply

[AndrewinKC]

I found a number of differences between the xep.xml file from my machine and my coworker. I replaced the file from her machine with a copy from mine.

We'll see if this fixes the problem.

Thanks for the quick reply.

Andrew

Reply

[Author]

Posts