APPCRASH with xmetal60.exe (v6.0.1.30)

[freyp576]

Hi,

I searched for 'Application Error' and APPCRASH, but it looks like nobody else seems to have problems as we have. We host XMetaL 6.0 in a Terminalserver for our editorial departement, and got last week serious call because XMetaL is crashing a couple of times a day.

In the Application Event Log we see, e.g.

Log Name: Application
Source: Application Error
Date: 22.07.2011 09:38:08
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: vg20hrst1.grp.haufemg.com
Description:
Faulting application name: xmetal60.exe, version: 6.0.1.30, time stamp: 0x4bb3062f
Faulting module name: xmetal60.exe, version: 6.0.1.30, time stamp: 0x4bb3062f
Exception code: 0xc0000005
Fault offset: 0x0041e79f
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13
Event Xml:

 
        1000
    2
    100
    0x80000000000000
   
    29136
    Application
    vg20hrst1.grp.haufemg.com
   
 
 
    xmetal60.exe
    6.0.1.30
    4bb3062f
    xmetal60.exe
    6.0.1.30
    4bb3062f
    c0000005
    0041e79f
 

How can we troubleshoot and solve this problem?

Reply

[gcrews]

There a number of issues that may be causing the crashes.
Try a search for just crash, here are some threads:
http://forums.xmetal.com/index.php/topic,1340.0.html
http://forums.xmetal.com/index.php/topic,983.0.html
http://forums.xmetal.com/index.php/topic,526.0.html
http://forums.xmetal.com/index.php/topic,740.0.html
http://forums.xmetal.com/index.php/topic,915.0.html
http://forums.xmetal.com/index.php/topic,1362.0.html

We are still having crash/hang issues on output generation.  We have learned to just save often and expect the output generation to not work until a reboot when it starts acting up.

Reply

[Derek Read]

All the crash related issues that the XMetaL Support and development teams were able to reproduce with 6.0.1.030 were addressed for our 6.0.2.070 release (XMetaL Author Enterprise 6.0 SP1).

I would suggest you try that version.

Reply

[freyp576]

we will go for XMetaL 6.0.2 – as soon as we can download it, we will try to see if it reduces or solves the number of crashes we observe in our terminalserver environment

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