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XMetaL Community Forum General XMetaL Discussion APPCRASH with xmetal60.exe (v6.0.1.30)

  • freyp576

    APPCRASH with xmetal60.exe (v6.0.1.30)

    Participants 2
    Replies 3
    Last Activity 11 years, 2 months ago

    Hi,

    I searched for 'Application Error' and APPCRASH, but it looks like nobody else seems to have problems as we have. We host XMetaL 6.0 in a Terminalserver for our editorial departement, and got last week serious call because XMetaL is crashing a couple of times a day.

    In the Application Event Log we see, e.g.

    Log Name: Application
    Source: Application Error
    Date: 22.07.2011 09:38:08
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: vg20hrst1.grp.haufemg.com
    Description:
    Faulting application name: xmetal60.exe, version: 6.0.1.30, time stamp: 0x4bb3062f
    Faulting module name: xmetal60.exe, version: 6.0.1.30, time stamp: 0x4bb3062f
    Exception code: 0xc0000005
    Fault offset: 0x0041e79f
    Faulting process id: 0x%9
    Faulting application start time: 0x%10
    Faulting application path: %11
    Faulting module path: %12
    Report Id: %13
    Event Xml:

     
            1000
        2
        100
        0x80000000000000
       
        29136
        Application
        vg20hrst1.grp.haufemg.com
       
     

     
        xmetal60.exe
        6.0.1.30
        4bb3062f
        xmetal60.exe
        6.0.1.30
        4bb3062f
        c0000005
        0041e79f
     

    How can we troubleshoot and solve this problem?

    Reply

    gcrews

    Reply to: APPCRASH with xmetal60.exe (v6.0.1.30)

    There a number of issues that may be causing the crashes.
    Try a search for just crash, here are some threads:
    http://forums.xmetal.com/index.php/topic,1340.0.html
    http://forums.xmetal.com/index.php/topic,983.0.html
    http://forums.xmetal.com/index.php/topic,526.0.html
    http://forums.xmetal.com/index.php/topic,740.0.html
    http://forums.xmetal.com/index.php/topic,915.0.html
    http://forums.xmetal.com/index.php/topic,1362.0.html

    We are still having crash/hang issues on output generation.  We have learned to just save often and expect the output generation to not work until a reboot when it starts acting up.

    Reply

    Derek Read

    Reply to: APPCRASH with xmetal60.exe (v6.0.1.30)

    All the crash related issues that the XMetaL Support and development teams were able to reproduce with 6.0.1.030 were addressed for our 6.0.2.070 release (XMetaL Author Enterprise 6.0 SP1).

    I would suggest you try that version.

    Reply

    freyp576

    Reply to: APPCRASH with xmetal60.exe (v6.0.1.30)

    we will go for XMetaL 6.0.2 – as soon as we can download it, we will try to see if it reduces or solves the number of crashes we observe in our terminalserver environment

    Reply

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