Reply to: XMetaL 12 enterprise repair issueFebruary 4, 2019 at 10:07 pm
This user will need to run the full (EXE) installer package again as the temp files that it unpacks (the MSI and other files) have been deleted from the system after the last time they ran it.
The EXE we provide is a self-extracting archive that unpacks a large number of files to a temp folder (by default the folder you have shown in the screen capture), effectively unpacking what used to be shipped out to users as a CDROM (and something you can still burn onto a CD if you want to back it up and share that around, though not many people have CD drives any longer). Once it has been unpacked the actual installer runs. If those files are deleted then a repair is not possible without re-running the full (EXE) installer package.