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Reply to: Images incorrect in pdfs generated using XMetal Enhanced PDF via RenderXXEPMay 3, 2017 at 6:55 pm
The most likely issue here is the difference in DPI declared in the images (in JPG I think this is called density, might be something else in other image formats if they support it) and what the DITA OT / deliverable used to generate output assumes which might be 72 or 96 or something else (this is then passed on to the PDF engine (RenderX XEP, Antenna House Formatter, or Apache FOP).
If this is working fine for your colleagues running version 11 then it sounds like the easiest thing to do is to upgrade (upgrades are free, check with the sales people). Makes sense for everyone to be running the same version anyway doesn't it? Also, keep in mind that version 8 supports Windows Vista, 7 and 8.0 (not 8.1 or 10) so if you want to upgrade your Windows version you should plan to upgradeanyway.
Why this would be working fine for some people and not others, or with some files and not others (I'm not sure which is the case here) is difficult to say without more information. There are too many possibilities here. If there are differences between the version 11 installs then it would be best to diff the files in the installations of the DITA OT on those computers to see what the differences are. If the difference is just between version 8 and 11 (for the same deliverable type) then that isn't too surprising as the DITA OT versions are different.
If you submit a case to XMetaL Support and provide the following they can look into it in detail:
– Full version number of your XMetaL Author Enterprise install.
– The name of the deliverable you are using to generate the PDF.
– A copy of any input files you are using to generate the output: a map, a topic and an image that reproduces the issue.