Home Forums General XMetaL Discussion XMetaL Author 8.0 uninstall/XMetaL Author 7.0 install License Issue Reply To: XMetaL Author 8.0 uninstall/XMetaL Author 7.0 install License Issue

trishtoo

Reply to: XMetaL Author 8.0 uninstall/XMetaL Author 7.0 install License Issue

You do not need a key to unregister. You can unregister by launching the software (hence the need to reinstall) then select Help > Licensing and click the Unregister button.

Correct. But you DO need that key when you reinstall with that same license file. We ran into this issue when another writer got a new machine. Fortunately, she had made note of her unregistration key. On the registration dialog, you must click have license file and browse to it, AND you must also enter the unregistration key IF you have previously installed with your license file. Otherwise, you will get a message stating that the license was rejected.

In this case, the writer did not know to make note of the unregistration key.

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