Home › Forums › General XMetaL Discussion › XMAX 7.0.0.116 Author Registration failed. › Reply To: XMAX 7.0.0.116 Author Registration failed.
Derek Read September 21, 2013 at 12:33 am
Reply to: XMAX 7.0.0.116 Author Registration failed.
September 21, 2013 at 12:33 amPresumably this is for a “per seat” registration of XMAX 7.0.
For XMAX, uninstalling also unregisters the software. If you did not do that then the license used by that installation of XMAX is still considered in use and your number of registered seats is probably at maximum, which is probably why additional registrations are failing. Since this is a new installation of Windows it will appear to be a different computer to the licensing server and you cannot fix this issue yourself.
You will need to contact XMetaL Support and provide them with the name of the computer to unregister as well as the company name.
