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Derek Read

Reply to: XMetaL Author 8.0 lag

Perhaps the difference between your machine and the client is that they have additional files loading at startup? The most common would be macros to initiate the integration with a CMS system but might include other “application-level” macros.

After installing XMetaL Author on their machines do they modify the installation in any way, either manually or by running an additional installer?

If you aren't sure you could create a support case with XMetaL Support. They could provide you with an FTP location. You can then zip up the entire XMetaL Author installation and XMetaL Support can diff it against an unmodified installation to see what is changed (or you could do that yourself using a tool like the freely available KDiff3 from SourceForge).