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Derek Read

Reply to: OnInsert doesn’t work

Please let us know the following:

The product you are running (XMetaL Author Enterprise, XMetaL Author Essential, other…):
The full version number (from Help > About…):
Windows version:

In addition, having a copy of your customization would be the quickest way to test this. You may also wish to submit a support case with XMetaL Support rather than posting it here unless you don't mind sharing with everyone.