Reply To: XMetaL stops responding when trying to generate a file

[Derek Read]

I'm going to assume you are running XMetaL Author Enterprise and that you are working with DITA content. Let me know if that is wrong.

I think the best you can do would be to do the following (in this specific order) to try to correct any issues with XMetaL Author Enterprise.

These assume that either something in the currently running (in memory) copy of files XMetaL Author Enterprise is using is corrupt, or one or more files it loads when starting up or generating output are corrupt:

1) Reboot your machine.

If that fails to fix the issue try…
2) Redeploying the DITA Open Toolkit by following procedure (a) or (b) here:
http://forums.xmetal.com/index.php/topic,237

If that fails to fix the issue try…
3) Repair the installation:
Windows Control Panel > Add or Remove Programs > select XMetaL Author Enterprise > click “Change” > select the “Repair” option.

If that fails to fix the issue try…
4) Uninstall then reinstall XMetaL Author Enterprise.
Note: If you have any 3rd party software installed (anything that modifies the XMetaL Author Enterprise installation, including CMS integrations) then check with the 3rd party as to how to uninstall / reinstall. The basic order should be:
a) Uninstall 3rd party software.
b) Uninstall XMetaL Author Enterprise.
c) Install XMetaL Author Enterprise.
d) Install 3rd party software.

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