Reply To: XMetal 7.0 crashes during startup on systems running Windows 7 X64 SP1

[Derek Read]

Emails should be working now (our head office has been reconfiguring some things in Japan that are beyond our control). The BlastRadius email address will fail as we are no longer associated with that company.

There are a few things you can try immediately:

1. Upgrade to the current release, which is 7.0.0.111. I suspect that will not help you, but it makes sense to run the current release nonetheless.

2. We have had conflicts with McAfee antivirus software in the past. If you can eliminate that software from one of your machines and try XMetaL Author Enterprise that would help to figure out if McAfee is the trigger for any crashes.

3. Submit a support case through the main JustSystems website (to XMetaL Support). They can provide you with a Microsoft tool that can monitor the software and create a memory dump if it crashes. These files are typically several hundred Mb in size, sometimes over 1Tb and so XMetaL Support will need to provide you with FTP access to upload any resulting dump file. In some cases this report can aid the XMetaL development team to pinpoint what our software was doing or in some cases whether any other software is causing issues with Windows (memory corruption or similar).

Reply