Home › Forums › General XMetaL Discussion › Xmetal 6.0 appcrash when started (doesn’t start) › Reply To: Xmetal 6.0 appcrash when started (doesn’t start)
Reply to: Xmetal 6.0 appcrash when started (doesn’t start)October 12, 2012 at 7:22 pm
barbwire: Your issue could easily be an issue with a customization. It would be best to submit a support case through XMetaL Support and describe your setup in detail (Windows version, exact XMetaL Author release and version, DOCTYPE with customization and sample XML files and any other things you do to configure your system, including CMS integrations, etc). XMetaL Support can then try to reproduce your issue and try to figure out what is going on.
The fact that resetting the workspace suggests to me that it is the files that are being loaded that are causing the issue (so your document-level customization, or the XML files themselves). When the workspace is reset that causes XMetaL to not reopen any files at startup. When you startup normally (assuming the “Reload Files at Startup” options is on, which is the default) then all the files you left open when you last shut down are loaded (along with their customization files).