Home › Forums › DITA and XMetaL Discussion › XMetal 6.0 SP1 crashes when choose to open output log file › Reply To: XMetal 6.0 SP1 crashes when choose to open output log file
Reply to: XMetal 6.0 SP1 crashes when choose to open output log fileJune 5, 2012 at 8:47 pm
No reports from other clients with the same issue, and we can't reproduce this here. This is the type of problem I would report to XMetaL Support.
There might be any number of variables involved here: CMS integration problems or other changes to the XMetaL installation, corrupt file system, virus, corrupt XMetaL installation, conflict with 3rd party software, etc. The more you can tell XMetaL Support about how your machines are configured the better chance they have to reproduce the problem.
Two things you can try immediately on your own:
1. Reinstall XMetaL Author Enterprise 6.0 SP1 without installing anything that modifies it directly (CMS integrations or other 3rd party customizations for XMetaL).
2. Try the current release of XMetaL Author Enterprise to see if the issue occurs in that version.