Reply To: When viewing webhelp in Chrome, initial page is wonky

[Derek Read]

I've been having trouble actually running Chrome on my test machines due to an apparent conflict with Symantec antivirus software that causes Chrome to crash at launch. I do have it running now though (just now) and I can see the issue.

A little Googling suggests there is a timing issue with Chrome that causes it to fail to run the code used to resize the iframe containing the topic content. Resizing iframes is a pretty common thing to do so there are lots of workarounds for various browsers to resolve this type of problem, but the only ones I can seem to find that should work are those that discuss delaying that code a little bit. There is already code in place to delay this script (5 milliseconds) which I think is there to fix FireFox but it does not appear to be long enough (at least on my machine) for it to work with Chrome.

Try the following:

1. Locate and open this file for editing in your favourite script / text editor:
...webhelp_outxmwebhelpscriptwebhelp.js

2. Locate this section:
    // Resize iframe container and tools pane to full height
    $(window).resize(function() {
        setTimeout(afterOnResize, 5);
        return false;
    });

3. Change the delay value from 5 to some higher number. I can't say what the best value is here. In my case it seems that it needs to be at least 200.

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