Reply to: XMetaL 6.0 crashed frequentlySeptember 12, 2011 at 6:24 pm
Without maintenance you get neither. With maintenance you get both. I don't think sales will sell any products without maintenance.
Note that there is a difference between the forum and support. What you can expect from the forum is explained here: http://forums.xmetal.com/index.php/topic,384.0.html.
If you file a support case through XMetaL Support they will help you through it directly. That is done via email, and occasionally via WebEx (when necessary in extreme cases where support cannot figure out how to reproduce an issue from your description).