Reply to: WebHelp Error 2147024894July 23, 2010 at 1:08 am
This most likely means that the installed copy of the DITA OT (the one we place inside C:Program FilesCommon FilesXMetaL Shared) was altered, so redeploying will simply copy those alterations over again to the version you are actually running (the copy in your %appdata% folder).
In this case reinstalling is the best bet. However, as modifications have been made to the installation some files may be left behind as our installer generally respects those as belonging to you (not files it installed and can therefore remove). So, to make sure you get a clean installation do the following:
1) Uninstall using the Add or Remove Programs dialog in Control Panel.
2) Remove the following folders (assuming that is where XMetaL was installed):
C:Program FilesXMetaL 6.0Author
C:Program FilesCommon FilesXMetaL Shared