Home Forums DITA and XMetaL Discussion Upgrade to 6.0 — map editor crash? Reply To: Upgrade to 6.0 — map editor crash?

Derek Read

Reply to: Upgrade to 6.0 — map editor crash?

We've been working with two different clients via standard support that have told us now that having McAfee VirusScan Enterprise installed with the “ScriptScan” feature enabled will cause easily reproducible crashes in XMetaL Author Enterprise. In both cases the specific version of McAfee VirusScan Enterprise is 8.7i patch 3. Disabling “ScriptScan” stops the crashes.

If you have this software installed, and specifically this version, and can disable this feature it is very much worth trying. This software also has a way to identify folders to skip during this scanning, so in theory it should be possible to leave the feature on but configure it to play nicely with our software.

We're still trying to figure out what McAfee is doing exactly, but we suspect at this point the software is either renaming, deleting files in our installation folders or otherwise stopping our software from reading them. If this is the case that would explain the crashes.

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