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Author Topic: XMetal 5.1 Doesnt start  (Read 6688 times)
pvallone
Member

Posts: 10


« on: August 10, 2009, 07:35:15 AM »

I am unable to get XMetal 5.1 to start - when I click on the .exe, XMetal shows in my Task Manager Processes but doesnt open.

This is frustrating because the only work around is to have my IT department reinstall xmetal.

Please advise.
 


* error_xmetal.png (1.97 KB, 350x20 - viewed 620 times.)
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Su-Laine Yeo
Solutions Consultant
Member

Posts: 260


« Reply #1 on: August 10, 2009, 02:32:13 PM »

The following procedure sometimes works:

1) Select "xmetal5.1.exe" in the Task Manager.
2) Click the End Process button.
3) Try starting XMetaL again.

If it persists, upgrading to XMetaL 5.5 might solve the problem.
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Su-Laine Yeo
Solutions Consultant
JustSystems Canada, Inc.
Derek Read
Program Manager (XMetaL)
Administrator
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Posts: 2621



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« Reply #2 on: August 11, 2009, 01:44:44 PM »

Please see this posting: http://forums.xmetal.com/index.php/topic,184.msg570
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pvallone
Member

Posts: 10


« Reply #3 on: August 25, 2009, 03:39:04 AM »

Thanks Derek, you're always helpful. Its unfortunate that a bug like this doesn't have a patch issued especially when the cost of xmetal is very high.

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Su-Laine Yeo
Solutions Consultant
Member

Posts: 260


« Reply #4 on: August 25, 2009, 02:43:21 PM »

The main problem that caused XMetaL 5.1 to not start is fixed as of XMetaL 5.5. If you're still on maintenance, upgrading to XMetaL 5.5 is free.
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Su-Laine Yeo
Solutions Consultant
JustSystems Canada, Inc.
pvallone
Member

Posts: 10


« Reply #5 on: August 31, 2009, 07:09:01 AM »

Hi Su-Laine Yeo,

No we are not on Maintenance. IMHO, this a programming bug, not an enhancement. Should be for free :)

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Derek Read
Program Manager (XMetaL)
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Posts: 2621



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« Reply #6 on: September 01, 2009, 05:27:00 PM »

Please contact our sales team to see if the contract we have with your company will allow youto obtain the patch for 5.1. We have no problem providing patches to anyone entitled to them (which is why sales encourages clients to purchase maintenance). However, maintenance also entitles you to upgrades as well, which is the recommended action here, as the same fix (and many more) are included in the 5.5 and 5.5 SP1 releases.
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pvallone
Member

Posts: 10


« Reply #7 on: September 02, 2009, 05:42:54 AM »

Thanks Derick.
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