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Author Topic: XMetaL Version#: 9.0.0.053 w/ SDL Livecontent Architect 2014 author bridge crash  (Read 166 times)
kroan
Member

Posts: 1


« on: June 23, 2017, 12:52:04 PM »

Occasionally, XMetal becomes unresponsive and then crashes. Because it is occasional, I have not been able to pinpoint specific actions that cause it. The last time this happened, the system reported a Visual C++ Runtime Library error. 

Are there known conflicts with other C++ applications? Has anyone else seen this behavior? Is there a file where logging details are captured where I might be able to see more information?

To my knowledge, I am the only person in my organization that is experiencing these crashes.

I am running
  • XMetaL version 9.0.0.53
  • SDL LiveContect Architect 2014 author bridge
  • SDL publication Manager 11.1 (for LCA 2014)


* 2017-06-21_9-07-55.png (9.67 KB, 462x248 - viewed 28 times.)
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Derek Read
Program Manager (XMetaL)
Administrator
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Posts: 2499



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« Reply #1 on: June 23, 2017, 01:46:39 PM »

I think your best hope for a resolution for this is through SDL's support team. They would need details describing how to reproduce the issue though.

They might know about it, they might already have a fix, or they might be able to help you configure your setup so it does not occur. SDL performs all testing of their bridge for XMetaL Author Enterprise. If the issue is reproducible then they should either be able to resolve it (in their code or through configuration) or they should be able to create a test case for the XMetaL development team to use to resolve it (if it turns out to be an issue with XMetaL Author Enterprise).

XMetaL Author Enterprise version 9 is three versions behind the current release though, so if the issue turns out to be an XMetaL problem, and not the SDL bridge, a fix would be unlikely for XMetaL Author Enterprise version 9. It would probably be addressed in a patch for version 12 (the current release) or the next version.
« Last Edit: June 23, 2017, 01:48:18 PM by Derek Read » Logged
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