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Author Topic: XMetaL Browse Dialogs Don't Open to the Documentum Webtop Repository  (Read 2636 times)
smarris
Member

Posts: 14


« on: July 25, 2014, 11:18:33 AM »

Hi!

XMetaL Author Enterprise 7
Documentum Webtop 6.7

When a team member edits a map/topic in XMetaL, the browse dialog (for example, for adding links) opens to the local computer checkout folder instead of to the webtop navigation tree.

Here is what has been done to troubleshoot (to no avail):
•   deleted ucf folder multiple times
•   uninstalled and reinstalled XMetaL and the Webtop connector
•   checked the XMetaL repository and other settings (it doesn't seem to make a difference if the URL includes :8080 or not)
•   checked IE settings
•   checked java settings
•   checked webtop preferences

Does anyone have any ideas?

Thanks!
Stephanie
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smarris
Member

Posts: 14


« Reply #1 on: July 25, 2014, 02:03:40 PM »

Never mind! We got it to work.

Here is what we did:

Uninstalling, clearing Internet cache, clearing temp folders, clearing SoftQuad folders, and then reinstalling XMetaL and the Webtop connector took care of the problem. Something must have been corrupt in the background files that didn't get removed during the uninstall.
 
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smarris
Member

Posts: 14


« Reply #2 on: September 10, 2014, 02:44:17 PM »

This issue has cropped up again for another user. Our earlier steps did not work this time.

Here is what we did to try to resolve the problem, but it didn't work:

1.   Uninstall Webtop connector.
2.   Uninstall XMetaL.
3.   Reboot.
4.   Delete C:\Users\username\Documentum\ucf
5.   Delete C:\Users\username\AppData\Roaming\SoftQuad
6.   Delete C:\Program Files\Common Files\XMetaL Shared
7.   Delete C:\Program Files (x86)\Common Files\XMetaL Shared
8.   Delete C:\Program Files (x86)\XMetaL 7.0
9.   Delete C:\Users\username\AppData\Local\Temp
10.   Delete IE cache.
11.   Reboot.
12.   Install XMetaL.
13.   Install Webtop connector.
14.   Install style sheets.
15.   Update XMetaL Options, DITA Options, Configure Output, Repository Options.
16.   Access Webtop to download the new ucf folder and check preferences.
17.   Make sure Webtop is listed as a trusted site.

Are there other files or folders we need to delete?

Thanks!
Stephanie
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smarris
Member

Posts: 14


« Reply #3 on: September 12, 2014, 12:35:51 PM »

XMetaL Support suggested we compare the C:\Program Files (x86)\XMetaL 7.0 directories.

The default_author_name in the xmetal70.ini file was the only difference.

We replaced the ini file with the one that works on the problem machine and the issue is resolved!

Thanks!
Stephanie
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