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Author Topic: Windows 7 64-bit and XMetaL Author Enterprise Version#: 6.0.1.030 Compatible?  (Read 5103 times)
palmer@dst
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Posts: 56


« on: May 25, 2011, 02:35:56 PM »

Simple question -

Is XMetaL Author Enterprise Version#: 6.0.1.030 compatible with Windows 7 64-bit? The System Requirements just state Windows 7.

If not, any workarounds?

Thanks.
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rpalmer
DST Systems, Inc.
Derek Read
Program Manager (XMetaL)
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« Reply #1 on: May 25, 2011, 02:45:47 PM »

It is not officially supported on 64-bit. The install-readme.html file that comes with the current release (6.0 SP1) specifically states this (slightly different from what you have in your install-readme):

Quote
Microsoft Windows XP, Vista, 7* or 2008 Server

* Windows 7 support is limited to 32-bit operating systems. Although no problems have appeared with XMetaL Author Enterprise under Windows 7 64-bit, please use XMetaL Author Enterprise at your own risk or check with Customer Support if you have any concerns.

Despite what that says (which is referring to our internal testing) and including the fact that we have reports from clients saying they have no issues running on 64-bit either, we also have reports from clients stating they do have issues. Our QA team will be testing Windows 7 64-bit for our next major release (probably numbered 7.0) and we plan to officially support it.

Microsoft states that Windows 7 64-bit is supposed to run 32-bit applications without any problems -- in theory -- but if you do run into any trouble I would recommend using "XP Mode" for Windows 7. More information about this is located here: http://www.microsoft.com/windows/virtual-pc/download.aspx
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palmer@dst
Member

Posts: 56


« Reply #2 on: May 25, 2011, 02:54:45 PM »

Thanks, Derek. I came across that in another post too, so sorry for re-asking the question. Seems like we're having issues, so will run XP Mode until 7's out.

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rpalmer
DST Systems, Inc.
kdotb
Member

Posts: 2


« Reply #3 on: February 05, 2013, 03:16:22 AM »

It is not officially supported on 64-bit. The install-readme.html file that comes with the current release (6.0 SP1) specifically states this (slightly different from what you have in your install-readme):

Quote
Microsoft Windows XP, Vista, 7* or 2008 Server

* Windows 7 support is limited to 32-bit operating systems. Although no problems have appeared with XMetaL Author Enterprise under Windows 7 64-bit, please use XMetaL Author Enterprise at your own risk or check with Customer Support if you have any concerns.

Despite what that says (which is referring to our internal testing) and including the fact that we have reports from clients saying they have no issues running on 64-bit either, we also have reports from clients stating they do have issues. Our QA team will be testing Windows 7 64-bit for our next major release (probably numbered 7.0) and we plan to officially support it.

Microsoft states that Windows 7 64-bit is supposed to run 32-bit applications without any problems -- in theory -- but if you do run into any trouble I would recommend using "XP Mode" for Windows 7. More information about this is located here: http://www.microsoft.com/windows/virtual-pc/download.aspx

Hi,
Is Version#: 7.0.0.109 supports Windows7 64bit now? I am opening the XMetal software from a Visual Basic6 program. It is working fine in WinXP and also worked in one Windows7 64 bit machine during testing. But when trying to open it from other 64bit machine, it is opening the XMetal app and giving a "Type mismatch" error, and the document(xml) is not opening. Can you plase help me out with some clue.
Thanks in advance.
 
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Derek Read
Program Manager (XMetaL)
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Posts: 2621



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« Reply #4 on: February 05, 2013, 01:52:43 PM »

Yes, one of the main "features" of the 7.0 release is that it supports Windows 7 64-bit (we include this information in the install-readme.html file that comes with each of the installers for our software).

Difficult to say what your issue is without knowing exactly what your code is doing. It would probably be best to simplify your code (eliminate everything not needed to reproduce the issue), make sure it does not require anything but XMetaL Author to run (or include any 3rd party software if absolutely necessary) and send a copy to XMetaL Support so they can try to reproduce the issue.

Include both your source code and a compiled version. Also, let them know which VB compiler you are using and the version.
« Last Edit: February 05, 2013, 01:55:41 PM by Derek Read » Logged
kdotb
Member

Posts: 2


« Reply #5 on: February 12, 2013, 11:19:23 PM »

Thanks Derek,
the problem was not with the code, here how we found the workaround: after installing XMetal7 , open for the first time with "Run as Administrator" option then select the license file. afterwards its working fine.
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