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Author Topic: About the Forums  (Read 7665 times)
Derek Read
Program Manager (XMetaL)
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« on: July 16, 2009, 03:36:20 PM »

About the Forums:

The XMetaL Community Forums are a place for the community to share expertise on using XMetaL. JustSystems XMetaL staff sometimes provide answers via the forum, however we do not assume responsibility for answering every question. If you require official support, please submit a case through the standard XMetaL Support channels (http://na.justsystems.com/contact-support.php).

Everyone posting to the forums is a volunteer and should be treated with respect. Please assume anyone providing an answer is trying to help. If you are not getting the answer(s) you are hoping for, consider the following posting guidelines to make your posts more clear and complete:

  • There are several "boards" in the forum. Please try to create news postings in the most relevant one (each has a description).
  • Always include the full product name and full version number. Please do not just say you are using "XMetaL" as that is now the brand used for many different products. See "Obtaining Full Version Numbers" below.
  • Include as much relevant information about what you are doing as possible.
  • If the operating system version or language might be relevant include it.
  • If an issue can be reproduced using any sample files included with the product please describe the steps in the context of using those samples.
  • If an issue can only be reproduced with your own documents or customization files include them in a ZIP file with installation instructions if necessary.
  • If a screenshot will help include it in the post (several image formats are supported) or inside the ZIP file.
  • If possible, test the files and instructions on a second machine to be sure others will be able to reproduce the problem.
  • List steps to reproduce the issue in point form in a numbered list so that people can refer to specific steps by number.


Obtaining Full Version Numbers:

  • XMetaL Author Enterprise: Select the menu item "About XMetaL Author Enterprise" in the Help  menu.
  • XMetaL Author Essential: Select the menu item "About XMetaL Author Essential" in the Help  menu.
  • XMAX:
    • In Windows Explorer right click on the xmcontrol.dll and select Properties, or...
    • Call the API: myXMControl.ShowAbout(), or...
    • Select the GUI item in your XMAX container application that calls ShowAbout().
  • XMetaL Developer: Inside Visual Studio select "About Microsoft Visual Studio" in the Help menu, then scroll down and select "XMetaL Developer" in the "Installed Products" list.


Obtaining Text from Error Dialogs:

In many cases it is possible to copy the text from error dialogs by pressing the key combination Ctrl+Shift+Insert (or Ctrl+Shift+Ins).


Example:

Product: XMetaL Author Enterprise 5.5.0.219
OS: Windows XP SP3, German

Description:
When I click on the button called "FOO-BAR" on my custom "BAZ" toolbar a dialog appears containing the following error:

---------------------------
XMetaL Author Enterprise Edition
---------------------------
Error on line 20. "Foo-bar ist null oder kein Objekt."
---------------------------
OK  
---------------------------

Translation: Error on line 20. "FOO-BAR is null or not an object."

This only occurs when my document customization is loaded, it does not occur for other customizations.

Reproduction Steps:
1. Unzip attached files to an empty folder. The DTD, CSS, CTM, TBR and MCR files are included as well as a sample XML document.
2. Launch XMetaL Author Enterprise and open the XML document using the Open option on the File menu.
3. In the third <p> element select the word "test" by double clicking on it.
4. On the "BAZ" toolbar click the "FOO-BAR" button.
The word "test" should be "foo-barred" but nothing happens and the error appears instead.
« Last Edit: January 20, 2012, 01:42:14 AM by Derek Read » Logged
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