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jgrey
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Posts: 37
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« on: January 17, 2012, 03:08:57 PM » |
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XMetaL Author Enterprise 6.0.1, Windows 7, generating output as WebHelp.
When I open the WebHelp in Chrome, the first page is short and shows a scrollbar (attached truncated screen shot). If I resize the browser window the WebHelp snaps to the size it should be and opens correctly after that. It seems to happen only the first time I open the index.html file, and only in Chrome.
Any idea what's causing it and if there's a setting I'm missing or something?
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tv
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« Reply #1 on: January 29, 2012, 09:06:09 AM » |
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We also see the same problem in Chrome. I've no solution but thought I'd lend my voice to the problem.
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jgrey
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Posts: 37
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« Reply #2 on: February 16, 2012, 12:56:23 PM » |
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Hasn't anyone found a reason or a workaround for this? Any ideas at all?
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Derek Read
Program Manager (XMetaL)
Administrator
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Posts: 1548
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« Reply #3 on: February 16, 2012, 02:07:23 PM » |
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I've been having trouble actually running Chrome on my test machines due to an apparent conflict with Symantec antivirus software that causes Chrome to crash at launch. I do have it running now though (just now) and I can see the issue.
A little Googling suggests there is a timing issue with Chrome that causes it to fail to run the code used to resize the iframe containing the topic content. Resizing iframes is a pretty common thing to do so there are lots of workarounds for various browsers to resolve this type of problem, but the only ones I can seem to find that should work are those that discuss delaying that code a little bit. There is already code in place to delay this script (5 milliseconds) which I think is there to fix FireFox but it does not appear to be long enough (at least on my machine) for it to work with Chrome.
Try the following:
1. Locate and open this file for editing in your favourite script / text editor:
...\webhelp_out\xmwebhelp\script\webhelp.js
2. Locate this section:
// Resize iframe container and tools pane to full height
$(window).resize(function() {
setTimeout(afterOnResize, 5);
return false;
});
3. Change the delay value from 5 to some higher number. I can't say what the best value is here. In my case it seems that it needs to be at least 200.
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jgrey
Member
Posts: 37
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« Reply #4 on: February 16, 2012, 03:48:26 PM » |
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Thanks, Derek. I tried that and set it as high as 1500, but it's still not working. But at least I have a starting point to go from.
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Derek Read
Program Manager (XMetaL)
Administrator
Member
Posts: 1548
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« Reply #5 on: February 16, 2012, 04:23:43 PM » |
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In my case I could not get Chrome to refresh the page and reload the JS file for some reason (maybe it just doesn't like to do that for caching reasons). I have not worked with Chrome at all, ever, so no experience there. But restarting it and then reloading the page seems to have fixed it. When I set it to 1000 I can clearly see it not working for the full second and then it kicks in and the resize happens.
Google Chrome version 17.0.963.56 m running on Windows XP
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« Last Edit: February 16, 2012, 06:50:10 PM by Derek Read »
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twisted
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« Reply #6 on: April 02, 2012, 12:23:53 PM » |
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In webhelp.css try adding the following:
height: 100%; to #whContent
this is around line 127
#whContent {
border-left: 1px solid #ccc;
height: 100%;
}
XMetaL Version#: 6.0.2.070
Chrome Version#: 18.0.1025.142
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jgrey
Member
Posts: 37
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« Reply #7 on: April 02, 2012, 01:51:26 PM » |
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That did it. Thanks, all!
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