Hi,
I searched for 'Application Error' and APPCRASH, but it looks like nobody else seems to have problems as we have. We host XMetaL 6.0 in a Terminalserver for our editorial departement, and got last week serious call because XMetaL is crashing a couple of times a day.
In the Application Event Log we see, e.g.
Log Name: Application
Source: Application Error
Date: 22.07.2011 09:38:08
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: vg20hrst1.grp.haufemg.com
Description:
Faulting application name: xmetal60.exe, version: 6.0.1.30, time stamp: 0x4bb3062f
Faulting module name: xmetal60.exe, version: 6.0.1.30, time stamp: 0x4bb3062f
Exception code: 0xc0000005
Fault offset: 0x0041e79f
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13
Event Xml:
<Event xmlns="
http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-07-22T07:38:08.000000000Z" />
<EventRecordID>29136</EventRecordID>
<Channel>Application</Channel>
<Computer>vg20hrst1.grp.haufemg.com</Computer>
<Security />
</System>
<EventData>
<Data>xmetal60.exe</Data>
<Data>6.0.1.30</Data>
<Data>4bb3062f</Data>
<Data>xmetal60.exe</Data>
<Data>6.0.1.30</Data>
<Data>4bb3062f</Data>
<Data>c0000005</Data>
<Data>0041e79f</Data>
</EventData>
</Event>
How can we troubleshoot and solve this problem?
