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Author Topic: XMetal blanking out fields  (Read 654 times)
avenkatesan
Member

Posts: 6


« on: January 28, 2011, 12:39:17 PM »

Hello Xmetal 6.0 users,
 Is anyone experiencing this issue?
When working on a file, XMetal will often blank out all the data in a
particular section when you try to save or click anywhere else on or off the
XMetal screen.  It seems more unstable and hard to replicate and is getting too persistent an error to work around.
Thanks!
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Su-Laine Yeo
Solutions Consultant
Member

Posts: 260


« Reply #1 on: January 31, 2011, 03:15:52 PM »

I have not seen reports of this issue before. Please file a support case here: http://na.justsystems.com/contact-support.php. When the system sends you an automatic email in response, please reply to that message and attach a sample document, your DTD files, and any customization files you are using for XMetaL. Please also describe what version of Windows you are using, and what hardware. We will try to reproduce the problem here so that we can help you troubleshoot.

Best regards,
Su-Laine
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Su-Laine Yeo
Solutions Consultant
JustSystems Canada, Inc.
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